Event Recognition is not working

Incident Report for carepenguin

Resolved

This incident has been resolved.

Posted Dec 14, 2021 - 06:17 UTC

Monitoring

We believe the problem has been solved. We are monitoring and checking accounts to verify.

Posted Dec 14, 2021 - 01:20 UTC

Identified

A problem has been identified and we are working on a fix.

Posted Dec 14, 2021 - 00:54 UTC

Update

We are continuing to investigate. Added information gathering was added to the event processing software and we continue to collect data.

Posted Dec 14, 2021 - 00:06 UTC

Investigating

Some accounts are not currently recognizing water use events. We are looking into the problem.

Posted Dec 13, 2021 - 17:49 UTC

This incident affected: CarePenguin iOS Application.